Service Pro Mobile 33.30.25 - App Store

Mobile Field Service Software

Improve Customer Satisfaction, Increase Technician Utilization and Boost Service Efficiency with Service Pro(R) Mobile

Your customers have higher expectations.

Help your field service technicians exceed them.

Field service organizations that empower their service technicians with real time customer, asset, inventory, warranty and other call resolution information consistently outperform their peers because their technicians can complete their work more quickly, and at a higher first time response success rate.

Why Service Pro Mobile?

A more informed technician is more productive! Empower your field service techs with immediate information to get the job done right, on the first call.

. Service Pro Mobile works anywhere - Service technicians can record work in areas with or without wireless network connectivity.
. Service Pro Mobile is easy to use - The mobile field service management features of Service Pro Mobile are intuitively laid out and use the device's native navigation.
. Service Pro Mobile is a seamless extension of Service Pro - Stop wasting effort! Integration with Service Pro(R) extends world class field service productivity to the field.
. Service Pro Mobile deployment options - On-premise or cloud.
. Service Pro Mobile does work orders and inspections - Technicians that perform work orders and inspections need just one device and just one app - Service Pro Mobile.
. Optionally capture GPS records at important steps of the order process. (Continued use of GPS running in the background can dramatically decrease battery life.)
. Service Pro Mobile can integrate to your ‘home office’ system - Enjoy company-wide field service automation by using Service Pro Mobile with your home office system, or our own Service Pro system.
What can Service Pro Mobile do?

Service Pro Mobile includes many paperless service management capabilities for field service technicians:

. Service Technician Status
. Service Technician Calendar
. Work Order Management:
. Site Contacts
. Site Equipment Assets
. Technician Time Tracking
. Inventory Tracking
. Asset Inspections
. Photo Capture
. Signature Capture
. Technician Location Tracking using Device's GPS (This data can be viewed in the app by selecting Tech Locations from the main menu).

Note: Continued use of GPS running in the background can dramatically decrease battery life.
Note: Our app allows the use of http connections and old versions of TLS for compatibility with user-configured systems. Please use https and TLS 1.2 if possible.

Version History What's New
Required Fields on Actual Time Entries
The Actual Time Detail screen now checks that all required fields are completed before you leave it. If any required field is empty, you'll see a prompt asking you to finish filling it out before navigating away using the back button, main menu, order line selector, or close button. This helps ensure time entries are complete and accurate.

Bug Fixes
Equipment attachments that did not have a document type assigned were not showing on the Equipment and Service Item Detail screens. These attachments now appear correctly, so the attachments you see on an order's Attachments tab will match what you see when you open the equipment or service item from the Service Items tab. 3.30.25 6d ago - New: Service Pro AI is now built into the mobile app for a seamless technician experience
- Quickly access AI-driven troubleshooting and job summaries—no extra app or login required 3.30.24 Sep 22 - New: Service Pro AI is now built into the mobile app for a seamless technician experience
- Quickly access AI-driven troubleshooting and job summaries—no extra app or login required 3.30.21 Jul 21 - New: Service Pro AI is now built into the mobile app for a seamless technician experience
- Quickly access AI-driven troubleshooting and job summaries—no extra app or login required 3.30.20 Jun 30 - New: Service Pro AI is now built into the mobile app for a seamless technician experience
- Quickly access AI-driven troubleshooting and job summaries—no extra app or login required 3.30.19 Jun 26 - New: Service Pro AI is now built into the mobile app for a seamless technician experience
- Quickly access AI-driven troubleshooting and job summaries—no extra app or login required 3.30.18 Jun 25 - Upgraded application framework for the mobile platform. 3.30.17 Feb 9 - We are pleased to announce that the Service Pro Mobile application is compatible with iOS 18. 3.30.16 04/02/2025 - We are pleased to announce that the Service Pro Mobile application is compatible with iOS 18. 3.30.15 03/05/2025 - We are pleased to announce that the Service Pro Mobile application is compatible with iOS 18. 3.30.14 02/05/2025 Updated Security Additions 3.30.13 01/08/2025 - We are pleased to announce that the Service Pro Mobile application is compatible with iOS 18. 3.30.12 12/11/2024 - We are pleased to announce that the Service Pro Mobile application is compatible with iOS 18. 3.30.11 11/13/2024 - We are pleased to announce that the Service Pro Mobile application is compatible with iOS 18. 3.30.10 10/16/2024 - We are pleased to announce that the Service Pro Mobile application is compatible with iOS 18. 3.30.9 09/18/2024 - Improvements were made behind the scenes that now prevent duplicate OrderLine and ActualTime records from being created during a sync. 3.30.8 08/21/2024 - Improvements were made to the application, ensuring better data integrity of syncing information to the mobile database, and providing more useful user messages prompting them to verify that the information has been successfully saved in the event of an error. 3.30.7 07/24/2024 - Order Line Statuses that are deleted in Service Pro no longer cause sync errors when creating new Order Lines in Service Pro Mobile. 3.30.6 06/26/2024 - Service Pro now offers the ability to hide inventory records that have no items in inventory so that technicians can instantly see which items are available and select them.
- The Net Available Quantity field now accurately reflects changes made to Inventory Order Line quantities that haven’t yet been synced from mobile to back office.
- Non-Auto-Sync: Ensuring the Installed Inventory displays in the Serial Number section of the Inventory details screen now requires only one sync, not two. 3.30.5 05/30/2024 - Previously, if an Inventory Serial Number was added to the Serial Numbers section on the Inventory Order Line, and a user performed a sync before that serial number was installed, the user couldn’t remove the uninstalled serial number from the order line. With this release, users can now remove uninstalled serial numbers in this scenario.
- Auto-sync no longer reverts to the old sync in certain settings, ensuring consistency in sync performance. 3.30.4 05/01/2024 - If a user creates an Order from a piece of Equipment, that Equipment is now added to the Order and set as the Selected Service Item.
- The Order Note contents field now allows you to enter full updates before saving and sending to back office. Previously, it would save and send prematurely.
- Signature email and full name fields no longer truncate entries after an apostrophe or quote mark. These fields containing an apostrophe or quote mark now appear properly.
- Technicians no longer experience sync errors when syncing data associated with service items that are deleted in back office. 3.30.3 04/03/2024 - Technicians can now search for special characters when adding Order Lines. This improvement makes searches more accurate when handling inventory lines with dimensional characters.
- Apple introduced the “Smart Punctuation” keyboard setting starting with iOS11 devices. This unintentionally interfered with searching using quote characters. This setting is now turned off in Service Pro Mobile, allowing technicians to perform more accurate searches and save time. 3.30.2 03/06/2024 - Mobile now appropriately handles retrieving order-related data from Service Pro (e.g., order lines, scope tasks for Vista customers) where the number of records to be returned exceeds 10,000. 3.30.1 02/07/2024 - Mobile now appropriately handles retrieving order-related data from Service Pro (e.g., order lines, scope tasks for Vista customers) where the number of records to be returned exceeds 10,000. 3.30.0 01/10/2024 Mobile now appropriately handles retrieving order-related data from Service Pro (e.g., order lines, scope tasks for Vista customers) where the number of records to be returned exceeds 10,000. 3.29.12 12/13/2023